Who is a Manager ? - Brig Sushil Bhasin
As a Master Trainer, Transformational Coach, and Motivational Speaker; I am passionate about achieving and contributing to outcome-focused results.
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Who is a Manager ?

Who is a Manager ?

As per Wikipedia  it
can be derived from the definition of Management
Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planningorganizingstaffingleading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resourcesfinancial resources, technological resources and natural resources.
Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to ‘manage’ oneself, a pre-requisite to attempting to manage others.

Is a manager one who has acquired management skills, or has
done MBA? Someone who has formally and academically learnt time management, resource management etc ??
Not necessarily
Yesterday I saw something interesting on the TV. Giving an
example, one Mr Arya, described a good manager as a very poor person, who can
hardly manage two square meals a day, has a guest. The host and his wife look
around for all that is available at home, cook food and serve him with warmth
and hospitality and the guest is satisfied by the meal. The emphasis here is on
managing scarce resources, with good intentions, positive attitude, result
oriented approach and good customer focus. He can be said to be a good manager.
I am with my father in Shimla. My father lives alone. He has
a maid named Kamala. She is an illiterate hilly woman from a remote village of
Himachal Pradesh.  She is happily
married. Her husband is a carpenter and has a petty job. They have two
daughters and a son who go to a Govt school. 
Besides looking after my father and managing the house, she works for
our ground-floor neighbour. 
I have been observing Kamala very closely. I am not sure of
what time she wakes up. She comes to our place dot at 9.00 am. Before that she
serves breakfast to her family, sends her husband to work and children to school
with packed lunch and does her household work. She is with us from 9.00 am to
10.30 am. In that she serves us breakfast, does dusting, does the laundry etc.
My father gets his breakfast ‘on time’ with his medicine never missed out. From
10.30 to 1.00 pm she looks after the family on the first floor. At 1.30 pm
sharp she is ready to serve us lunch. She leaves at 3.00 pm and returns at 7.00
pm when my father is back from work. At dot 8.30 pm dinner is served. She
leaves by 9.00 pm to take care of her family.
What is remarkable is

·       
Kamala is always well dressed, which includes her wearing a
smile – always!
·       
Her children, certainly, are the best well dressed children in
the school.
·       
All her 3 children are outstanding in studies and co curricular
activities
·       
Her house is spick and span.
·       
She has never been late – hail, snow or storm. Not even once
·       
I have never seen compromise in quality of her work.
·       
She goes into such details that one is amazed. Whether it is
medicine, or milk, or any planned activity, she has never missed it out.
·       
She is so caring that one is amazed to see her come out with,
‘sahib your specs’ etc, something that you will be surprised at her alertness
and eye for details.
Kamala is a manager, in the true sense of the word.

8 Comments
  • Neha
    Posted at 19:23h, 29 November Reply

    Very thorough explanation of what good managerial skills are all about. In the midst of all these, especially motivation, there needs to be empathy. If you can understand the values and viewpoints of who you are managing, you will have a better balance between the things/people you actually manage….

    • Sushil Bhasin
      Posted at 17:22h, 01 December Reply

      Dear Neha,
      Thanks
      I agree with you that motivation and empathy are important. No doubts.
      In this case, I am astonished to see self-sparked motivation, passion and dedication of the highest order.
      In the 2 days after I wrote this piece, I am observing her closely. She has no reminder / alert systems, yet she never fails to deliver 100% quality.
      Neha, thanks for your comments

  • yogi2g
    Posted at 02:58h, 30 November Reply

    Great illustrations of the concept of 'management'. As the scale of activities/enterprise gets more complex and sophisticated it needs a 'discipline' and formalises into a career line/profession.It is then that degrees etc become relevant. However ,the fundamentals/principles are common across time, space and scale.

  • Amitesh
    Posted at 07:04h, 30 November Reply

    Really nice sharing, the most valuable part is about managing scarcity. In this I completely got present to actually organizing things from a relatedness of abundance and anything is possible. Thanks for sharing, got value from it 🙂

    • Sushil Bhasin
      Posted at 17:24h, 01 December Reply

      Dear Amitesh,
      I found that I had a lot to learn from this simple, disciplined, self motivated lady, who gets joy from her work. if we look at job satisfaction, I think she has tons of it
      Thanks
      Sushil

  • Brigadeir Dharam Prakash
    Posted at 05:44h, 01 December Reply

    Sushil just saw you email/blog.Nice to know you are at Shimla with dad.It must be great to be there.Are you all in same house where some years back we had privilege to hospitality/love/affection by your parents.It's so fresh.Convey our regards to your dad.Hope he is keeping well.Winters are difficult there.
    Brigadier Dharam Prakash

    • Sushil Bhasin
      Posted at 17:19h, 01 December Reply

      Dear Brig Dharam Prakash,
      Thanks for your post.
      yes we are in the same house.
      Dad is fine, maintaining good health. I am taking him to Delhi on 4th and then he will be in Mumbai with us till Mar
      How are u doing, sir?
      I will talk to you tomorrow and catch up.

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